Our Core Security Commitments
โนPolicy Effective Date
This Privacy Policy applies to all services on the Vaipi platform โ including the website, mobile browser access, and any related services. By creating an account on Vaipi, you are deemed to have accepted this policy.
How Vaipi Protects Your Information
We protect your privacy not just in words, but through technology and policy.
End-to-End Encryption
Your password, payment details, and personal data are encrypted before they ever reach our servers.
256-bit AESSecure Data Storage
All data is stored on firewall-protected servers with 24/7 monitoring to prevent unauthorized access.
ISO 27001Data Privacy
Vaipi employees only have access to the specific data required for their role โ not all information is accessible to everyone.
Role-Based AccessPayment Data Protection
Card and bank details are never stored on Vaipi's own servers โ all payments are processed through a PCI-DSS certified gateway.
PCI-DSS CertifiedAutomatic Data Deletion
Data from inactive accounts is automatically deleted after a set period, even without a request.
Auto-PurgeYour Controls
View, update, or request deletion of your data at any time from Account Settings.
Full Control1What Information We Collect
Vaipi only collects information that is genuinely necessary to provide our services. We believe holding excess data creates excess risk โ so we follow a data minimisation policy.
At the time of registration
- Full name and date of birth.
- Email address and mobile number.
- National ID (NID) number and photo.
- Password (stored in hashed form โ the original password is never visible to anyone).
Automatically during use
- Device type, operating system, and browser information.
- IP address and approximate location.
- Page visit history and session duration.
- Betting and gaming activity logs.
At the Time of Payment
- Mobile wallet number (bKash, Nagad, Rocket).
- Bank account details (for Eastern Bank transfers).
- Transaction amount and date.
2How Your Collected Data Is Used
Every piece of data collected by Vaipi has a specific purpose. Nothing is retained without one.
Vaipi never shares your data with third parties for marketing purposes. We use your email only to send our own promotional communications, and you can unsubscribe at any time.
3Cookies & Tracking Technologies
The Vaipi website uses cookies to enhance your experience. Cookies are small files stored in your browser.
Cookies We Use
- Essential Cookies: To maintain login sessions โ the platform will not function without these.
- Performance Cookies: To identify which pages are loading slowly.
- Preference Cookies: To remember your language preferences and settings.
- Analytics Cookies: For user behaviour analysis โ all data is fully anonymised.
4Sharing Data with Third Parties
Vaipi does not sell your personal information or share it with advertisers. Data is only shared in limited circumstances, as outlined below:
- Payment Processors: Solely to process transactions via bKash, Nagad, Rocket, and bank gateways.
- KYC Provider: With regulated entities for identity verification purposes.
- Game Provider: Limited data shared for the operation of Live Casino games.
- Legal Authorities: When required under a valid legal obligation.
- Anti-Fraud System: Anonymized data for fraud prevention.
Every third party is contractually bound to our privacy standards and may not use the data they receive for any other purpose.
5Data Retention Period
Vaipi does not retain your data indefinitely. Each type of information is deleted after a set period:
- Active account data: retained for the duration the account remains active.
- After account closure: general data is deleted within 30 days.
- Financial transaction records: retained for up to 5 years as required by law.
- KYC Documents: 5โ7 years, as required by law.
- Log Files & Session Data: 90 days.
6Your Rights Over Your Data
Vaipi believes your data belongs to you. That's why, in line with GDPR, we uphold the following rights:
Right of Access
You can find out exactly what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate information we hold.
Right to Erasure
Request deletion of data beyond what is legally required to be retained.
Right to Restrict Processing
In certain cases, you can request that processing of your data be restricted.
Data Portability
You can directly download a copy of your data.
Right to Object
You may object to your data being used for specific purposes.
To exercise these rights, email us at [email protected] or reach out via live chat. We typically respond within 30 days.
7Protection of Children & Minors' Data
Vaipi strictly enforces an 18+ policy. We do not knowingly collect information from anyone under 18. Age is verified through NID validation at registration.
If a minor registers by mistake and we become aware of it, the account is immediately closed and all associated data is deleted. If you believe a minor is using Vaipi, please contact us at [email protected].
8Technical Security Measures
Vaipi employs multiple layers of technical safeguards to protect your data:
- TLS 1.3 Protocol: State-of-the-art security across all data transmissions.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- DDoS Protection: To protect against server attacks.
- Real-Time Monitoring: Real-time detection of suspicious activity.
- Penetration Testing: Regular vulnerability assessments conducted by independent third parties.
9Changes to This Policy
Vaipi may update this Privacy Policy from time to time. Members will be notified of any significant changes in advance via email or through the platform.
The date of each version will be noted at the top of the page. Continued use of the platform after any changes are made constitutes acceptance of the updated policy. To request a previous version, contact us by email.
10Contact & Complaints
For any questions, requests, or complaints regarding our Privacy Policy or your data:
- Email: [email protected]
- Live Chat: Active 24/7 โ look for the chat icon at the bottom right of the platform.
- General Support: [email protected]
We generally respond within 3โ5 business days. For urgent data protection matters, an initial response is guaranteed within 24 hours.
Frequently Asked Questions
Your data is safe โ play with confidence!
Your personal information is stored with the highest level of security at Vaipi. Join now and play with confidence.